Frequently Asked Questions

Everything you need to know about your order and our collections.

What is the typical shipping timeframe for new orders?

Standard shipping usually takes 5-7 business days for domestic orders, while international shipping may take 10-15 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

Are your garments ethically manufactured?

Yes, The Pandemonium Institute is committed to ethical production. We work exclusively with certified factories that ensure fair wages and safe working conditions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Pandemonium Institute apparel?

To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the internal garment tag.

Can I modify or cancel my order after it has been placed?

Orders can be modified or cancelled within 60 minutes of placement. After this window, the order begins processing in our warehouse and cannot be changed.